I’ve contacted your support over and over and you ignore everything.Don’t pretend you’re “reviewing my case” — you have done NOTHIN… Lots of games, good costumers service,point of wath can be beter is witdwrall but i think its a personal case. Their customer service (VIP) is very good and always quick in helping. People appreciate the variety of games available and some consumers report that VIP support is helpful and quick to respond. Most reviewers were somewhat happy with their experience overall.
The Complaints Team had facilitated communication between the player and jacktop casino the casino, requesting updated documentation and confirming the need for better quality submissions. Despite having provided clear photos and proof of deposit and address, the casino claimed the submissions were unacceptable, which the player believed to be unfounded. The player from Norway had been trying to withdraw funds from JackTop Casino for three months but faced repeated rejections of her verification documents. However, as a compromise, the casino offered to refund the player’s last deposit, which was an uncommon gesture in such situations.
Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. Discuss anything related to JackTop Casino with other players, share your opinion, or get answers to your questions. The Complaints Team attempted to assist by seeking clarification and extending the response time; however, the player did not respond, leading to the rejection of the complaint.
- Despite the team’s efforts to assist, the player did not respond to requests for additional documentation, resulting in the rejection of the complaint.
- It’s great to know that you found our customer service excellent and our handling of withdrawals correct.We take pride in offering a wide selection of high-quality games that are both entertaining and fast-paced.
- Carry on reading our JackTop Casino review to make an informed decision whether or not this casino is the right fit for you.
- Lots of games, good costumers service,point of wath can be beter is witdwrall but i think its a personal case.
- Dear Zain Baldwin,Wow, what a fantastic review!
- This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. Considering our estimates and the factual data we have collected, JackTop Casino appears to be an average-sized online casino. In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review.
Player’s withdrawal is delayed and account is blocked.
The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account. As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process. The casino stated that the player’s account was not verified, which was why the withdrawal had been canceled. The Complaints Team communicated that, despite efforts to advocate for the player, the casino’s decision to void the winnings was upheld due to inconsistencies during the verification process. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed.
Your input is essential in helping us continue to enhance our offerings.Thanks again for sharing your experience with us, and we hope to see you back for more exciting gameplay soon! We’re delighted to hear that you think our games are perfect. Dear Fabienne,Thank you for your wonderful feedback! Replied to 78% of negative reviews Customer support is available 24/7 to assist with any queries or concerns.
We take pride in ensuring that our players find everything they need with ease, and it’s wonderful to see that reflected in your feedback.While we may not have a store with prizes at the moment, we’re always looking for ways to enhance our offerings. We’re thrilled to hear that our support team has made such a positive impact on your experience. For detailed support or clarification, please reach out to our customer support team via live chat. It’s feedback like yours that motivates us to continually enhance our services and offerings.Thank you once again for your high recommendation and support. We’re constantly working to provide exciting and fresh content to keep things engaging for our players.Your praise for our bonuses and overall experience is deeply appreciated.
Very nice casino with excellent…
It is solely your responsibility to understand and comply with the laws and regulations concerning online gambling in your country at all times.We appreciate your patience and would like to assist you further with any specific issues you’re facing. Dear F.,Thank you for taking the time to share your feedback. Dear Anne Beckenbauer,Thank you so much for your fantastic review! A wide range of games with incredibly cool and amazing, and most importantly modern design!
ScamThis casino is scam.the casino asks to verify your account which is normal. Our account managers are trained to explore various options that might resolve concerns before finalizing the closure process. Convenient payment methods and lightning fast withdrawal of winnings.So I can safely recommend it!
The gaming platform works smoothly and all games and pages load quickly. The support team was responsive, and any issues were resolved efficiently. I quickly verified my account by uploading documents and contacting support via chat. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. Withdrawals take weeks, technicalIssues in abundance and the bonuses can only be played on silly games.
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos’ approach in resolving them. We’re ecstatic to hear that the level of comfort at our casino meets your expectations and that our regular promotions and bonuses enhance your gaming experience. Your detailed feedback about our intuitive interface, exciting games, and clear rules is incredibly valuable to us.At Jacktop Casino, we focus on creating a seamless and enjoyable experience for all our players.
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We’re thrilled to hear that you had a positive experience as a seasoned online gambler.We strive to provide top-notch customer service and ensure smooth withdrawal processes for all our players. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. Excellent customer service, convenient and fast payouts.Also casino provides very attractive bonuses and promotions for new players To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process.
- The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go.
- We’re thrilled that you find our casino cool and appreciate our user-friendly interface, as well as the variety of deposit and withdrawal methods we offer.
- Despite providing a selfie with ID and a utility bill, the casino continued to request the same documents, causing frustration and delays in accessing his funds.
- However, we completely respect your decision and have ensured that your request was processed swiftly and efficiently.We’re sorry to see you go and appreciate the time you spent with us.
- There are often restrictions on how much money players can win or withdraw at online casinos.
- The casino’s visually appealing design and intuitive layout make it easy to navigate.
- Top casino with a simple and convenient interface.Verification takes an hour, maybe a little more and you can immediately dive into the game.For new players provide attractive promotions and bonuses!
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We’re thrilled to hear that you find our casino’s design visually appealing and easy to navigate. Dear Filippo Villa,Thank you for your wonderful review! The casino’s visually appealing design and intuitive layout make it easy to navigate. Dear Marko Faber,Thank you for your fantastic review! The cashout process to my e-wallet was smooth, leaving me feeling satisfied just before my holidays.
The player from the Netherlands had won €20,000 but faced issues withdrawing the funds due to repeated verification requests. It was noted that the casino operated without a valid license in Japan, limiting regulatory recourse for the player. He reported embezzled funds totaling €32,918, refusal to close his account despite repeated requests, and a lack of responsible gambling interventions. Browse all bonuses offered by JackTop Casino, including their no deposit bonus offers and first deposit welcome bonuses. The reviews have been made available in the User reviews section of this page. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback. It’s great to know that you found our customer service excellent and our handling of withdrawals correct.We take pride in offering a wide selection of high-quality games that are both entertaining and fast-paced. Great customer service and correct withdrawal handeling.The games are good and fast.TOP We are thrilled to hear that you find our casino to be the best choice for your gaming experience.We take pride in providing an easy-to-navigate site, fast-loading games, and a wide variety of games with appealing designs and graphics. Our support team is dedicated to providing prompt and effective assistance, so we’re pleased to hear they met your expectations.Your positive feedback is a great boost for us and reinforces our commitment to delivering excellent service. Some reviewers highlight the fast deposit times and the helpfulness of the customer support staff, especially the VIP service.
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Here a bunch of exciting and top games.Convenient and intuitive interface makes the game in the online casino as pleasant and comfortable as possible.Rules are clear and good enough for players, everyone will be satisfied. Your feedback motivates us to continue improving and providing you with the best possible gaming experience.Thank you once again for your kind words and for being a valued member of our casino community. Dear klant,Thank you for your feedback and for choosing our casino for your gaming experience. We strive to provide attractive offers that enhance your gaming experience and make every visit exciting.Your feedback helps us ensure we’re delivering the best possible service.Wishing you continued enjoyment and success in your gaming adventures with us! Ensuring a smooth and quick verification process is crucial for us, and we’re glad you found it efficient.It’s fantastic to hear that our promotions and bonuses are appealing to new players. If you ever need further assistance or have more feedback to share, we’re always here to help.Thanks again for your support and for choosing our casino!
The level of customer service is excellent whoever said there would not answer always quickly and give full confidence in solving issues, payments are convenient and most importantly fast. Creating a top-notch gaming experience is what we strive for, and your kind words affirm our efforts.If you have any favorites or suggestions for new games you’d like to see, we would love to hear your thoughts! Additionally, a number of reviewers report a lack of response from customer support via live chat and email. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. After over two months of attempts and submitting numerous documents, his account was blocked, and he was told to undergo a video verification process to access his funds.