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- This was one of the main reasons I decided to stop playing there in the first place.What is most concerning is that they actively refuse to close my account, despite repeated requests.
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Your well-being is important, and your concerns deserve careful and attentive support.If your request still feels unresolved or unclear, we warmly encourage you to contact us directly so our team can provide the guidance and assistance you need. We are truly sorry that your experience has led you to feel otherwise, and we appreciate you taking the time to bring this forward. Please rest assured that requests regarding account closure and responsible gaming follow established procedures, and there is never an intention to overlook or disregard the well-being of any player. I lost count on how Many times I asked for account closure. After all this time, It is still not possible to close my account.
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Each one shows the title and a play button. The experience is the same on Android and iOS. This is to help you avoid mistakes during play. Caswino 888’s mobile design is for long sessions.
I successfully built my balance to €919 and requested a withdrawal. I recently played at Wino Casino, which appears to be part of a wider network that includes Jinx Casino, Winstler, Winzster, Seven, and Mad Casino. Join our mailing list to receive the latest news and updates from our team.
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They refunded only my initial deposit and confiscated the rest of my balance. I eventually requested a withdrawal of my winnings. Account closed and winnings confiscated after verification and accepted deposit I’ve since went onto my account and I now can not access it. Please notify us if your withdrawal is processed before then. I have scheduled a follow-up for 5 days from now to check on the status of your withdrawal.
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Below you have the option to tell the world about your experience with Wino Casino. Furthermore, you can use the self-exclusion feature to suspend your account for a specified period. Feel free to use our KYC guide which provides step-by-step instructions to ensure your account verification is quick and easy. Keep in mind that you must complete the KYC process before you can request withdrawals at Wino Casino
I’ve been playing here for a month now…
They close the account for no reason Sometimes even this little step works quite well. Maybe it would be better to complain straight away so the casino will be notified about the public complaint.
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You can spend that time on gameplay. wino casino login Caswino doesn’t charge any withdrawal fees. You can track your withdrawal in your account history. Caswino 888 doesn’t charge any deposit fees.
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The player from the United Kingdom had waited 9 days for her withdrawal of €544, which was initiated on July 13th. Dear Player,We are truly sorry to hear about the distressing experience you’ve described and sincerely regret that you feel unsupported throughout this process. We’re really happy to hear that you had a good experience – delivering reliable service and an enjoyable gaming environment is something we’re always working to perfect.
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- Contact us for help with your account or gameplay.
- These practices are highly unethical and designed to protect the casino, not the player.
- At the very least, my deposit is refunded, or a partial goodwill payment is made.
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I have waited 9 days for my withdrawal so far. The Complaints Team had attempted to contact the casino for clarification and assistance but had received no response. She expressed dissatisfaction with the lengthy withdrawal process. Your message helps us continue working to improve our processes and ensure that every player feels heard and respected.Best Regards,Winorio Team